Last September we talked about the UK's Advertising Standards Authority investigating TripAdvisor‘s British website to see if their claims that the site truly offered "trusted advice from real travellers" was accurate. Well the ASA says that’s not quite the case.
Continue reading...24. January 2012
With the image of the stricken Costa Concordia sitting half-engulfed off the Italian coast still fresh in many minds the thought of a cruise vacation may seem a little unnerving. But cruise ships have stringent safeguards and regulations in place designed to keep passengers safe. The International Maritime Organization, a UN body that overseas the design and operation of cruise ships, regulates the cruise industry. The IMO mandates global standards for the safety and operation of cruise ships through the adoption of treaties, regulations and resolutions.
Continue reading...19. January 2012
Costa Rica is a destination that I doubt springs to mind when I mention tropical southern getaway. But more and more the Latin American country is becoming a popular spot for tourists.
Continue reading...4. January 2012
You may have heard the story making the rounds about the Montreal man who was able to cross the U.S. border with a scanned picture of his passport on his iPad. Well according to a spokesperson from U.S. Customs and Border Protection there's more to the story. Let me bring you up to speed.
Continue reading...26. December 2011
Kudos to the folks over at WestJet for passing on this piece of advice. Make sure your passport is in good shape before travelling. The airliner is warning travellers heading to Mexico to ensure that their passports are in "perfect" condition. That means no rips, tears, missing pages or water damage.
Continue reading...1. December 2011
It's December and if you haven't been thinking about Christmas already now is the time you'll probably start. But don't fear, if you're already sick of carols and lights this post will be a welcome reprieve. I'm not going to talk about Christmas, I'm going to talk about NEW YEAR'S!
Continue reading...23. November 2011
The new proof of parentage requirements when applying for travel documents for children under 16 come into effect Dec. 1. Below is the release from Passport Canada outlining the new procedure.
Continue reading...6. September 2011
Tripadvisor is being investigated by the UKs Advertising Standards Authority on allegations that some reviews on its website are fake. A complaint has been lodged with the ASA by KwikChex.com, a firm that helps companies look after their Internet reputations, alleging that Tripadvisor has "epidemic levels" of false reviews.
Continue reading...14. June 2011
Air Canada's airport customer service and call centre staff hit the picket line this morning after the Canadian Auto Workers union and the airline failed to come to an agreement. Air Canada continues to remind passengers that flights will go ahead as scheduled. The airline recommends that passengers utilize their self-serve options such as online check-in and if possible to not check bags.
Continue reading...10. June 2011
Air Canada’s customer service and sales staff could walk off the job Monday. The Canadian Auto Workers union which represents the employees and Air Canada have reached an impasse in negotiations. One of the big sticking points is the airlines desire to introduce a different pension plan for new employees according to the CBC. The union could serve their 72 hour strike notice tonight. However Air Canada says that if the employees do hit the picket line customers need not worry as there is a contingency plan in [Read more...]
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2. February 2012
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